When adding my smartHUB, I receive an error message - Device must be registered and be reporting data to claim it

This error message occurs when the Device ID entered is not recognized by My AcuRite. To add a device, the two requirements below must be met.

  1. Device has a network (internet) connection and has connected to My AcuRite.
  2. During its connection to My AcuRite, it sent a minimum of one (1) sensor reading; be sure that one AcuRite sensor is in range of the device.

This completes the registration requirements, which allows you to add the AcuRite Connection Device your account.

ClosedView error

Possible Solutions

  1. If the Connection Device was just powered up, allow up to ten (10) minutes for the device to connect and register with My AcuRite.
  2. Verify the device has an internet connection.

  3. smartHUB Connection Device - verify the device has a network (internet) connection.

    • If the Network Status Light, located on the left-side of the smartHUB, flashes rapidly in 30 second intervals, this indicates it does not have a network connection.
    • If the smartHUB has a network connection and is transmitting sensor readings to My AcuRite, its Network Status Light flashes for one second each time a sensor reading sent to My AcuRite.

  4. Verify one sensor is in wireless range of the Connection Device

    • If the smartHUB's sensor status light, right-side blue LED, is flashing rapidly this indicates a sensor is not within wireless range of the device, and no readings are being received by the device. A sensor must be located no more than 330 feet (100 meters) from the Connection Device.
  5. Remove power from the device for two (2) minutes and power it back on.
    • This step establishes a new connection to myacurite.com.
    • It may take up to up to 10 minutes for the device to successfully register with My AcuRite.
  6. After 10 minutes, try to add the device again. Be sure to verify the 12-character Device ID. You are only required to enter the last six digits - the first six digits are automatically populated for you. If ID contains the number 0 (zero), be sure not to enter the letter O.